ASK & WE ANSWER

FAQ2019-10-19T06:34:32+10:00

Frequently Asked Questions

Below are some questions clients most often ask about regarding furniture removals, storage and payment.

If you have questions regarding ‘how to pack items”. Those answers are found on our Movers Blog.

If you can’t find the answer you are looking for, just send us an email and we will endeavour to put the information up as soon as possible.

What are your payment terms?2019-06-25T04:41:41+10:00

Our quotes are based on information provided by the client.

Invoices usually include

  • Removal cost
  • Any supplies
  • Storage if needed
  • Redelivery cost
  • Approximate amount of furniture in cubic metres
  • All prices include GST

Any item on the quote not required will be deducted from the final cost on the day of the removal.
Payment Terms are:

Payments by Cash, Cheque, Visa or Mastercard on the day of the removal. Direct Deposits must be completed before close of business prior to the day of the removal with proof of a receipt.

Some people pay via their solicitor at the time of settlement, this must be prearranged.

We no longer send invoices after the removal.

Are your quotes no obligation?2019-06-25T04:52:15+10:00

All our quotes are obligation free.

After your initial phone call or email we will call as soon as possible to arrange a time for a representative to come out to survey your home.

They take into account

The amount of items the men need to move

How many men are needed

Access to your property, walking distance from where the truck has to park to pickup or delivery

Are there any stairs and how many

Travel time

Do you offer storage services?2019-09-04T13:25:29+10:00

We arrange storage at a self storage facility either close to your uplift area or close to your delivery area.

If you are moving interstate we find a place close to where you are moving to, this way you are able to organise a removalist nearby.

If you are moving locally we choose a storage facility in the area you are moving to usually either Caloundra, Warana or Maroochydore.

We choose the facility that have security features which also cover your insurance needs.

How much notice do you need?2019-06-25T05:09:01+10:00

We usually need approximately 2 weeks notice.

Around the Christmas season we need at least a month this is because most people want to move during the school holidays and settle in before Christmas Day.

But give us a call because we do have times when we are available the following day.

Are our goods safe?2019-06-25T05:19:16+10:00

The men take great care in looking after your belongings

Items are wrapped in either plastic or in blankets.

To get more information speak to our representative when he comes out to see you.

He will answer any questions and give you any tips to help your removal run smoothly.

Are you fully insured?2019-08-30T06:16:51+10:00

While Sunshine Coast Removals & Storage take the utmost care with your possessions, accidents do happen and that’s why insurance is always a wise option when moving house.

Our insurance policy covers your goods and possessions for fire, collision and overturning of our vehicle while in transit. Breakages, scratches and marks are not covered by our policy. This is a separate insurance cover which must be taken out by the legal owners of the items, through your own insurance broker alternatively please contact:

https://www.removalsinsurance.com.au/html/default.cfm

As we do not hold an Australian financial services license we cannot offer or advise on any form of insurance cover, protection or indemnity

Moving Checklist

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HAPPY CUSTOMERS

Testimonials

Dale & Kathryn

A great big thanks to you and your team for the extra miles put into moving us on such a terrible day (weather wise) as the remnants of Cyclone Debbie played havoc on the region and subsequently our move.
The challenges were taken in Adrian’s stride without a grumble which was both sincerely appreciated and helped to significantly relieve what could have otherwise been a very stressful day for all involved.
We would be very happy to recommend Adrian, Sandra and the team to others without reservation.
Thanks again for your efforts and excellent customer service under quite severe adversity,

Heidi – Buderim

Sandra Hi
I just wanted to say again THANKYOU to Adrian for the immense help this last week. We don’t know how he does it , truly. We were so appreciative and we are so fortunate.

Linda

Hi there :-)
Thanks again – you guys were great!  We had so many dramas during our unexpected move, so it was nice to have one thing we didn’t have to worry about!

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